Terms
Terms & Conditions
Introduction
Please review these Terms & Conditions carefully before confirming your booking. By booking with us, you acknowledge having read, understood, and accepted these terms. These conditions apply to all bookings made directly or through third parties acting as agents or subcontractors.
1. Customer Obligations
Booking Confirmation: Adhere to the collection and delivery instructions provided in your booking confirmation email. Contact us at 023 8212 7049 for assistance.
Vehicle Condition: Ensure your vehicle is roadworthy, insured, and complies with all legal requirements, including road tax and MOT.
Drop-off Procedures:
Remove personal belongings and luggage from your vehicle before handover. Luggage and personal possessions remain your responsibility.
Present your booking confirmation or quote your booking reference. Check-in, we inspect your car and log your mileage and you sign our check in forms. Hand over your vehicle keys, and inform us of any specific vehicle features such as security features.
Return Procedures:
Follow the provided collection instructions, confirmation which includes calling us 30 minutes before your departure to arrange pick up.
Upon meeting our staff present your booking confirmation detail along with your passport for identification. We may refuse to hand over the vehicle if you cannot provide the appropriate ID.
Upon your return you must inspect your vehicle and you must report any damage to our representative before you leave. Failure to do so may prejudice subsequent claims.
If late, you will be asked to settle any additional parking fees.
2. Our Commitments
Vehicle Care: We commit to taking care of your vehicle from the moment the keys are handed over until the end of your booking.
Extended Stay: Additional charges apply for parking beyond the booked period, and we will charge you for the extra days at the full daily price that applies at the time. Vehicles unclaimed after a reasonable period may be considered abandoned and disposed of, with efforts made to contact you beforehand. We may retain your vehicle until you have paid the full amount due
Vehicle Movement: We do not relocate your vehicle unless you are over your booking period. We do however move the vehicle within our compound. All our drivers are insured for public road incidents; however, on-premises incidents you must rely on your insurance.
3. Additional Charges and Policies
Cancellation: We do not charge a cancellation fee if cancelled 14 days prior to departure date. However we charge an administration fee of £20.00 for any cancellation if within 14 days we will only provide a refund by voucher. No refunds are provided for cancellations within 48 hours unless this is due to the cruiseline fault. To cancel you must put your claim in writing to support@southamptoncruiseparkingservices.co.uk or if within 14 days please call 023 8212 7049.
Flexible Bookings: Options for flexible booking adjustments are available, subject to specific terms regarding notice periods and credit notes.
Oversized Vehicles: Additional fees apply for vehicles exceeding standard size dimensions. Pre-notification is required to avoid higher charges upon arrival. Any over-sized vehicle that is not pre-booked will be subject to double daily car parking fees.
Transfers and Additional Passengers: Our free transfer is for a maximum of 4 people per vehicle booked. Pre booked additional people (including children and infants) are charged at £10.00 per person. If you arrive at the car park with more people than you have booked seats for this will incur a higher charge at £15.00 per person. The £15.00 per person is also payable if you book for 2 (two) people and 4 (four) people arrive at the car park.
4. Liability for Damages and Insurance Coverage:
Insurance and Coverage Exclusions: It is understood that, like any parking service, we do not provide insurance coverage for you, your vehicle, or the contents within. Our liability extends only to scenarios where your vehicle is being operated by our drivers on-site by our shunter insurance policy which covers your car in the unlikely event of accidental car damage. As the vehicle owner, you are responsible for ensuring that your vehicle and its contents are adequately insured.
Vehicle Damages: We disclaim responsibility for any damage to your vehicle, including but not limited to windscreens, wing mirrors, aerials, punctures, wheel scuffs, chip marks, minor scratches, dents, mechanical or electrical failures, or any other events beyond our control. This exclusion also applies to fire or theft or damage to the vehicle’s contents, unless such loss or damage arises directly from our failure to fulfil our contractual obligations.
Precautionary Measures: In our commitment to return your vehicle in the condition it was received, we take photographs upon your vehicle's arrival. However, it is important to recognize that such photographic evidence may not capture all minor damages, especially under adverse weather or lighting conditions. Therefore, Southampton Cruise Parking Services Ltd. cannot be held responsible for minor damages not evident in these conditions.
External Insurance Coverage: Matters covered by your car, holiday, household, motor, or any other specific insurance policies fall under your jurisdiction, and you should seek protection under those policies as a first precaution.
5. Exclusion of Liability for Certain Conditions:
We are not responsible for direct or indirect consequences of force majeure, terrorism, catastrophe, adverse weather conditions, industrial actions, flight cancellations, loss of baggage, traffic conditions, vandalism, failure of third parties to comply with their obligations to you, or criminal activities.
Natural deterioration of the vehicle’s condition while under our care is not covered.
Property left unattended in your vehicle, on our premises, or in courtesy vehicles and trailers is not our responsibility.
We do not cover any consequential losses, including but not limited to the costs of car hire, hotels, meals, or other expenses incurred by you.
Delays resulting from incorrect information provided in the booking form are not our liability.
Claims you make after you have collected your vehicle from us.
6. Acceptance of Liability:
Not withstanding the exclusions above, we unequivocally accept liability for any instances of death or injury caused by our negligence.
Should we be found negligent or in breach of our obligations towards you, our liability will be limited to the loss or damage directly stemming from such negligence or breach, provided it is a reasonably foreseeable consequence of the same.
This section clarifies the scope of our liability, emphasizing our commitment to accountability while acknowledging the limitations of our responsibility under specific circumstances.
7. Claims Procedure
In the event that a claim is made against us for damages to your vehicle, the following procedures must be adhered to:
Immediate Notification: Upon return and vehicle inspection on the day of your departure, any concerns regarding damage must be promptly reported to one of our staff members. Failure to notify us at this time may jeopardize your ability to pursue a claim.
Inspection Opportunity: We must be given a reasonable chance to inspect the alleged damage before any repair work is undertaken. In cases where we were unable to document the damage through photographic evidence before your departure from our premises, you are required to send us photographic proof of the damage. Furthermore, any replaced parts must be kept for our inspection.
Photographic Evidence: We maintain the right to take photographs of your vehicle upon its arrival at our facility. Should you make a claim, copies of these photographs can be provided to assist in assessing the damage.
Independent Expert Assessment: We may ask you to obtain an assessment of your claim by an independent expert nominated by us, at your own expense. Both parties will have access to the expert's report. Should your claim be successful, we will reimburse the fees paid for the expert’s assessment.
Repair and Liability: In instances where we accept liability for damage to your vehicle, we reserve the right to have the repairs carried out by our own contractors or those approved by us. We may also offer a courtesy car while repairs are being made. It is important to note that we will not cover the costs of repairs or car hire fees incurred through third-party services without our prior written consent.
8. Electric Vehicle (EV) Parking Terms:
Notification Requirement: You must notify us at the time of booking if your vehicle is electric. Acceptance of our parking services constitutes an acknowledgment that EVs cannot be parked indoors due to potential fire risks. Instead, electric vehicles will be securely stored outdoors within a locked compound.
Responsibility for Electric Charge:
a) It is your own responsibility to ensure that your electric vehicle has sufficient charge to be moved upon departure. Failure to do so is considered negligence on your part.
b) In the event that an electric vehicle cannot be moved due to running out of charge, then you will incur additional daily charges for each day the vehicle remains beyond the agreed departure date and time.
c) Furthermore, should the immobility of an electric vehicle block the movement of other vehicles, the you will be responsible for additional charges related to the inconvenience caused to other customers. This includes, but is not limited to, any charges arising from third-party claims due to such negligence.
d) While we will make every effort to park electric vehicles in a manner that minimizes the potential for blocking other vehicles, this cannot be guaranteed. To avoid any complications or additional fees, we strongly advised you to ensure your electric vehicles have enough charge to exit the premises as planned.
9. Valeting Services
When you book our valeting services, you agree to the following terms and conditions in addition to our standard service agreement:
Service Availability: Acceptance of vehicles for valeting is contingent upon the availability of the service. In the event that we are unable to provide valeting services for any reason, or if the service is not performed to satisfaction, your exclusive remedy will be a full refund of any payments made or agreed upon for such services.
Pricing and Payment: The prices for our valeting services are outlined in our service menu, which is available at the time of booking. The classification of your vehicle for pricing purposes is determined by us and is final.
a) Although prices quoted at the time of booking are honored, we reserve the right to modify our prices at any time without prior notice.
b) Payment for valeting services is due upon return of your vehicle unless arrangements for advance payment have been made.
Disclosure and Liability:
a) Before valeting begins, you must inform us or our contractor of any known or suspected defects, damage, or weaknesses in your vehicle that could be affected by the valeting process.
b) Our valeting process includes the use of pressure washers, which are effective at removing dirt, grit, and loose or damaged paintwork. Please be advised that if your vehicle’s paintwork is compromised, not up to the manufacturer’s specification, or otherwise in a substandard condition, pressure washing may exacerbate these issues. We cannot accept liability for any damage caused by pressure washing unless it is a result of our negligence.
Child and Booster Seats: We will clean around any child seats and booster seats unless they are removed prior to the valeting process. If you choose to remove these seats, it is your responsibility to refit them, as we are unable to remove or refit child or booster seats under any circumstances.
10. Privacy and Data Protection
Data Use: We may Collected information to use solely for service provision and booking processing and follow compliance with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR). Your data is not shared externally nor provided to third-party providers, ensuring your personal information is kept secure and private.
Marketing: We may from time to time contact you regarding special offers, but not bombard your inbox, in which you can unsubscribe from our communcations anytime.
Access to Your Info: For enquiries or corrections to your data, contact support@southamptoncruiseparkingservices.co.uk
11. Vehicle Restrictions:
Special Arrangements Required: Non-standard vehicles or over-sized vehicles may incur additional charges. Contact us for specifics.
Adapted Vehicles: Check with us beforehand if your adapted vehicle can be accommodated.
12. General Provisions
Non-Responsibility: Detailed clauses on what the company is not responsible for, including unattended property, natural vehicle deterioration, and incorrect booking information consequences.
Conclusion
These Terms & Conditions which were updated on 01/04/2024 are designed to ensure clarity and mutual understanding between us and our customers. For further enquiries or clarifications, please reach out to our customer service team at 023 8212 7049 or support@southamptoncruiseparkingservices.co.uk